FAQs
Example Video of Facebook Live Show 12/2016
Who is Pearls Gone Wild?
Pearls Gone Wild is an independently owned and operated company formed by Vanessa and David. While living in Florida, Vanessa and David saw a similar concept being done at major theme parks for a very high price. After opening their very first oyster they became hooked to the excitment and suspense involved in the process. The two then decided that they wanted to share their awesome experience with many others but at an affordable price and make it more accessible to everyone, not just those visiting theme parks. Over the course of 6 months, the two invested their time and capital into making their dream of bringing the concept to so many a reality. After searching the globe and meeting with various oyster providers, David and Vanessa finally found a reputable oyster source that provided what they believe are the best pearls on the market, with incredibly beautiful colors, consistent shape, amazing luster and consistent size. They then spent much time creating their website, designing their logo, editing their first commercial and practicing for their first live show. The first show was all friends and family attending, topping out at about 40 live views and about the same amount of Facebook likes. Vanessa and David saw the great reactions of their friends and family and knew that as time went on the company would grow. With more hard work and persistence the couple is proud to see their passion grow into a company that now reaches over 4 million facebook users per week. Now residing in the Lehigh Valley of Pennsylvania, Vanessa and David together create their live shows every week and run all the aspects of the business. Vanessa and David are so thankful for their loyal viewers and everyones overwhelming support of their dream. They receive thank you messages, photos, videos, incredible feedback and touching stories daily; all puting a huge smile on their faces knowing that their small idea has touched so many and has brought excitment into their viewers' lives.
How can I be a part of the Live Facebook Show?
Click the "our store" tab and select "Oyster for Live Show." Next select the date of the show you wish the purchase an oyster for. When you purchase an oyster we will open it on that date during our LIVE Facebook event on our Facebook page and you will receive the pearl inside. A pearl is guaranteed and sometimes you will even get twins! Pearls range in size and can be colored white, cream, pink, purple, gold, grey, blue and black. After the event your new pearls and pendants will be mailed out! There is a limited number of oysters opened per LIVE event. If we are sold out you may purchase an oyster for our next event.
If I order prior to a sale will I still receive the promotional pricing or discount?
Promotions ran for specific days and time are only available to purchases and transactions made on those specific days and times. Orders made prior to a sale date and time will not receive the promotional discount or pricing.
How can I be a consultant?
Click the "Consulting" tab or click HERE to learn all about our consulting program.
How much does everything cost?
Please click on the "our store" tab to see the prices for our products.
Do I have to buy an oyster and a pendant?
No, all items can be purchased separately.
How do I purchase a tray for a live show?
A Tray is 5 oysters. We offer buy 4 oysters get 1 free for our live shows in our online store. Simply checkout with 4 oysters in your cart and we will open your free one on the show.
How long until I receive my order?
We ship USPS First-Class Package. Typically shipping takes 3-5 business days within the US. Please allow 1-3 business day processing time on your order.
Where do you ship to?
We ship worldwide. We are located in the United States and our domestic shipments are estimated by USPS to take 3-5 business days for delivery. International shipments will take longer. If you are purchasing Oyster To Go’s to open at home from a country outside the U.S.A. please make sure your country’s customs department allows you to import oysters via mail and if so, will you be charged customs duties for the importation of oysters. Denied shipments by customs are non-refundable, so we ask that you please check with your country’s policies and duties regarding the importation of oysters.
Can I track my order?
Yes, when your order is processed you will receive an email which will provide you with your USPS tracking number. You can either click on the link provided in the email, visit USPS.com and type in your tracking number, or type your number into a search engine and choose USPS. If your item doesn't arrive on the expected arrival date provided by USPS, don't worry USPS will be happy to assist you. Just click HERE and they can keep you updated on your delivery status.
Can I switch the pearl in my pendant?
Absolutely, the process is very simple and takes only a few seconds. All of our pendants except the Tear Drop open the same way. Simply remove the chain, open the pendant from the top and remove and replace the pearl. For the Tear Drop, you will notice that at the very top of one of the sides there is a small gap. Pull the side open just enough to remove the pearl. Once you place a new pearl in the pendant you can simply pinch the side back together.
What kind of oysters do you use?
We've done extensive research and testing of oysters from many suppliers around the world until we were confident to offer what we believe to be the very best on the market. Our oysters are cultured to have a pearl inside each one.
Is there a pearl in every oyster and what happens if I open one without a pearl?
Our pearls are cultured, meaning there is over a 99% chance there is a pearl inside. If we open an oyster for you on our live show and there happens to be no pearl we will simply open another one for you. If you open Oysters To Go at home and are worried there may be no pearl inside just film yourself opening them and if one doesn't have a pearl send us the video and we will send you another. Make sure you check the "meat" of the oyster very well, as often the pearls are hidden. You must have a video to seek a replacement.
What does cultured mean?
At a young age our oysters surgically implanted with an irritant, a very, very tiny polished sphere often the size of a grain of sand from a mussel shell and piece of mantle tissue from a donor mollusk. As a defense mechanism againt the irritant inside it, the oyster creates a fluid to surround the irritant. Layer upon layer this fluid, called nacre, coats the irritant to form a beautiful pearl over the course of years. Colors can be influenced by the colors of the mollusk's shell lips, or a filtration process during the time of culturing. Due to the extremely high cost of such processes many farmers opt not to perform them, thus making the most vibrantly colored pearls very rare.
How much is my pearl worth?
Many factors go into determining the value of a pearl. Characteristics which define the quality of pearls include Color, Shape, Size, Luster and Surface. Feel free to visit your local jeweler to receive a valuation.
How do I clean and care for my pendant?
Click on any of our pendants on the "our store" page to read how to clean and care for your pendant.
How do I care for my pearl?
Pearls are organic gems that require special care to protect them for a long time.
-Pearls can be harmed by contact with many chemicals found in household cleaners, cosmetics, hair care products and perfumes.
-Only clean your pearl with water and mild natural soap. Anything containing vinegar, ammonia, chlorine or bleach will harm your pearls.
-Use a soft damp cloth to clean your pearl. Never use abrasive materials such as toothbrushes or scouring pads.
-Never leave your pearls around a direct source of heat.
-Since pearls are an organic material they need a little moisture so that they do not dry out. Never store them in a very dry room or in a safety deposit box.
-Only use jewelry cleaners that are labels safe for pearls.
-Store your pearls wrapped in a soft cloth of in a pouch to protect them from abrasive objects.
-If anything is spilled or dripped on your pearls you can soak them in lukewarm water and mild natural soap. Rinse and dry. Wearing your pearls will return some oils from your skin to the pearls.
-Always remove pearls when applying perfume or hairspray as both can damage the pearl.
-pH of your sweat can damage pearls so it is best to remove your pearls before exercising or undertaking in an activity that would produce sweat.
How long can I keep my "Oyster To Go" before opening it?
Your "Oyster To Go" will be deivered in a vacumm sealed package. The Oyster has been soaked in an alcohol solution before being sealed to preserve the oyster. As long as the oyster remains in the vacuum sealed package it will last a minimum of 6 months. Once the oyster is removed from the package it should be opened immediately. Store your unopened, sealed, "Oyster To Go" in room temperature or a cool place and avoid direct heat.
How do I open my "Oyster To Go?"
When you receive your "Oyster To Go" you will be very excited to open it but we ask that you use caution as the process of opening your oyster may be dangerous. First use a scissors to cut open the vacuum sealed package. Remove the oyster from the package. Break off the top portion of the oyster near the opening. Next insert an oyster knife or non-sharp knife into the opening. Cut down on the oyster half way to open. Be sure not to cut all the way down as you may damage the pearl. Pull the shell open and feel around the inside of the oyster to find your pearl. For a visual demonstration you can watch one of our previoius shows on our Facebbok page to see how its done. Pearls Gone Wild LLC is not liable for any personal injuries in this process.
What is the return policy?
Oysters/Pearls:
There are no returns or refunds on oysters or pearls already shipped out or opened on our live shows.
Pendants/Necklace:
If the pendant or necklace is delivered broken we will issue a replacement or equivalant if the original item is no longer in stock. For a replacement to be issued we must be notifed within 2 days of the delivery, determined by the USPS tracking number. With the exception of items being broken upon delivery, there are no returns, refunds, replacements or exchanges.
Restocking Fee: Cancelled orders will be charged a 20% restocking fee.
Can I eat the oysters?
No, please do not eat the oysters or pearls. The oysters and pearls are not fit for consumption. This includes your pets. Our oysters are soaked in alcohol to preserve them before being vacuum sealed. Pearls Gone Wild LLC is not liable for any harm that may be caused by ingestion.
